Interpretation of Terms
Throughout these Terms & Conditions, any references to “we,” “us,” “our,” or other applicable pronouns refer to Busy Bears Cleaning Services

1. SERVICES & PRICING
Cleaning services and pricing are based on the service(s) requested and the information provided at the time of booking.

If the condition of the property is substantially different from what was described when the booking was made, additional time or charges may apply. We will discuss significant additional charges with you whenever reasonably possible before proceeding.

2. PAYMENT
Payment is due upon completion of the cleaning, unless otherwise agreed in writing. We accept e-transfer and cash.

3. CANCELLATION & RESCHEDULING
We kindly ask for at least 24 hours’ notice when cancelling or rescheduling a cleaning appointment.

Cancellations or rescheduling with less than 24 hours’ notice may be subject to a 50% cancellation fee, based on the booked service price.
For large, move-out, deep-clean, holiday, or specially reserved bookings, different cancellation terms may apply if agreed upon at the time of booking.

4. ACCESS & LOCKOUT FEE
Customers are responsible for providing safe and timely access to the property.

If a cleaner is unable to enter because of a missing key, incorrect access code, locked property, or another access issue that prevents the scheduled cleaning from starting, a $150 lockout fee may apply. Customers are responsible for ensuring that all required keys, access codes, entry instructions, and other access arrangements are provided before the scheduled appointment.

5. VACATION RENTAL TURN-AWAY FEE
This section applies to vacation-rental properties only.

If departing guests have not checked out by the scheduled cleaning start time and have not provided advance notice of the late checkout, a $135 turn-away fee may apply. The turn-away fee applies when the late checkout prevents or delays us from accessing and beginning the scheduled cleaning.

6. CLEANING RESULTS
We deliver professional cleaning services with care, attention to detail, and a commitment to quality.

Some stains, odours, build-up, marks, or damage may be permanent, difficult to remove, or may require specialized treatment. As a result, we cannot guarantee that every stain, mark, odour, or build-up will be completely removed.

7. VALUABLES & FRAGILE ITEMS
Customers are responsible for securing the following items before the cleaning appointment:

•  Valuables
•  Cash
•  Jewellery
•  Important documents
•  Fragile or irreplaceable items

Customers should advise us in advance of any delicate surfaces, materials, furnishings, or items requiring special care.

8. DAMAGE
We take reasonable care while providing cleaning services.

If you believe damage has occurred during a cleaning, please contact us as soon as possible, preferably within 24 hours, with photographs and details where available.

We are not responsible for:

•  Pre-existing damage
•  Normal wear and tear
•  Defective or unstable items

•  Damage resulting from undisclosed conditions at the property.

•  Damage resulting from incomplete, inaccurate, or missing information or instructions provided to us.

9. PETS
Please advise us if pets are present at the property.

Pets that may interfere with cleaning or pose a safety risk should be secured during the cleaning appointment.

10. SAFETY
For the safety of our cleaners, we may refuse or stop work where hazardous or unsafe conditions exist.

This may include, but is not limited to:

•  Significant mould
•  Infestations
•  Biohazards
•  Sharps or other dangerous objects
•  Dangerous chemicals
•  Aggressive animals
•  Unsafe structural conditions
•  Other serious health or safety hazards

Where work is refused or stopped because of an unsafe condition, additional charges or cancellation fees may apply where permitted by applicable law and the circumstances of the booking.

11. SATISFACTION
Customer satisfaction is our top priority.

If something has been missed or you are unhappy with a specific area, please contact us within 24 hours of the cleaning.
Where appropriate, we will work with you to address the concern.

12. CUSTOMER RESPONSIBILITIES
Customers agree to:

•  Provide accurate information when booking.
•  Provide safe and timely access to the property.
•  Inform us of special surfaces, materials, hazards, or other relevant conditions.
•  Secure valuables and fragile items.
•  Secure pets where necessary.
•  Provide any required access instructions.
•  Pay for services as agreed.

13. APPLICABLE BRITISH COLUMBIA LAW
These Terms & Conditions are subject to the laws of British Columbia and applicable Canadian law.

Nothing in these Terms & Conditions is intended to limit any rights or protections provided to customers under applicable British Columbia law.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

14. CHANGES TO THESE TERMS & CONDITIONS
We may update these Terms & Conditions from time to time.

The most current version will be provided to customers and/or posted on the Busy Bears Cleaning Services website.

Where applicable law requires additional notice, consent, or cancellation rights, those requirements will apply.

Last Updated: October 14, 2026

Important Notice
These Terms & Conditions are intended to clearly outline the general terms of service between Busy Bears Cleaning Services and its customers. They are not intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable British Columbia or Canadian law.