Last Updated: October 20, 2026
 

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy, subject to applicable law. If you do not agree with this Privacy Policy, please do not access or use our website or services.
 

1. INTRODUCTION

Busy Bears Cleaning Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit an online form, request a cleaning estimate, or book our cleaning services.
 

2. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, third-party services, or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date.
 

We encourage you to review this page periodically to stay informed about our privacy practices.
 

3. PERSONAL INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide through our website, Wix Forms, email, telephone, or other communications.
 

This may include:
 

• Your first and last name.

• Your property address and contact information.

• The size and general details of your property.

• Information about your cleaning needs and preferences.

• The date your property was last cleaned.

• Details related to estimates, appointments, and cleaning services.

• Any additional information you choose to provide.
   

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and interactions with our website, depending on your browser settings and the technologies enabled on our site.
 

4. HOW WE USE YOUR INFORMATION

We collect and use personal information for reasonable business purposes, including to:
 

• Respond to inquiries and requests for cleaning estimates.

• Assess your property's cleaning requirements.

• Schedule, coordinate, and provide cleaning services.

• Communicate with you about estimates, appointments, and service updates.

• Maintain customer and business records.

• Operate, maintain, and improve our website and services.

• Protect our business, prevent misuse, and meet applicable legal obligations.
   

We will not use your personal information for unrelated purposes without obtaining consent where required by law.
 

5. CONSENT

We collect, use, and disclose personal information with consent or as otherwise permitted or required by applicable law. By voluntarily providing personal information through our website, Wix Forms, or other communications, you acknowledge that your information may be handled for the purposes described in this Privacy Policy, subject to applicable law.
 

Where required, we will seek your consent before collecting, using, or disclosing personal information for additional purposes. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services or respond to your requests.
 

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website is hosted on Wix and uses cookies and similar technologies associated with Wix's default website features and settings. These technologies help support website functionality, security, and performance.
 

These technologies may collect technical information, such as your browser type, device information, IP address, and website usage data, as necessary for the operation and security of our website.
 

You can manage or block cookies through your browser settings. However, disabling certain cookies may affect some website functions.
 

We currently rely on Wix's default website settings and do not use separate third-party cookie consent management, cookie-scanning, or additional tracking applications.
 

7. WIX AND THIRD-PARTY SERVICES

Our website is hosted by Wix, which provides the website hosting, security, and built-in features we use to operate our website.
 

We use Wix Forms to allow visitors to submit cleaning service requests, request estimates, and provide information about their properties and cleaning needs. This information may include names, contact details, property information, and other details voluntarily provided by visitors.
 

We use this information to respond to inquiries, arrange complimentary property walkthroughs, prepare quotes, coordinate confirmed appointments, and provide our cleaning services.
 

Wix may process personal and technical information as necessary to provide its services and operate our website. We encourage visitors to review Wix's privacy policy for further information about its data-handling practices.
 

We handle personal information in accordance with applicable privacy laws, including British Columbia's Personal Information Protection Act (PIPA), where applicable.
 

8. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information when reasonably necessary:
 

• To Wix and other service providers who help us operate our website and business.

• To individuals or contractors involved in providing your requested cleaning services, where necessary.

• To comply with applicable laws, regulations, legal processes, or lawful requests.

• To protect our rights, property, safety, or the safety of others.
   

We limit disclosures to what is reasonably necessary for the relevant purpose, subject to applicable law.
 

9. STORAGE, SECURITY, AND RETENTION

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. Personal information may be stored or processed through Wix and other service providers we use. Depending on the services involved, information may be processed or stored outside British Columbia or Canada and may be subject to the laws of those jurisdictions.
 

We retain personal information for only as long as necessary to provide our services, fulfill the purposes for which it was collected, maintain business records, and meet our legal obligations. Once the information is no longer needed, we take reasonable steps to securely dispose of it or remove identifying details, in accordance with applicable laws.
 

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
 

10. YOUR PRIVACY RIGHTS

Subject to applicable law, you may request access to the personal information we hold about you, request corrections to inaccurate or incomplete information, or ask questions about how your information is collected, used, or disclosed. You may also withdraw consent to certain uses of your personal information, subject to applicable legal or contractual restrictions.
 

To make a privacy request, please contact us using the email address provided at the bottom of the page. We may need to verify your identity before responding. We will handle requests in accordance with applicable privacy laws.
 

11. EXTERNAL LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites we do not operate. If you visit an external website, we recommend reviewing its privacy policy before providing personal information.
 

12. CHILDREN'S PRIVACY

Our website and cleaning services are intended for individuals seeking residential or commercial cleaning services, not for children to use independently. We do not knowingly seek to collect personal information directly from children through our website. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action.
 

13. PHOTOGRAPHS AND WEBSITE USE

We may take photographs of areas cleaned during a cleaning appointment for purposes such as documenting cleaning results, quality control, and showcasing our work.
 

We may wish to use selected photographs on our website or other business marketing materials to demonstrate our cleaning services. We will avoid including personal belongings, identifying details, or other sensitive information wherever reasonably possible.
 

If you do not want photographs of your property used for promotional or marketing purposes, please notify us in writing before your cleaning appointment. We will respect your request and will not use photographs of your property for those purposes.
 

We will not knowingly publish photographs that identify you personally or disclose sensitive personal information without obtaining any additional consent required by applicable law.
 

14. CONTACT INFORMATION

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to raise a privacy concern, please contact us by email at info@busybearscleaning.com.